CELPIP WRITING BEST SAMPLE ANSWERS (TASK 1):
The following task 1 questions and their accompanying answers are virtually guaranteed to score you a 9 or higher in the CELPIP Writing Test! Check out the level of vocabulary needed with the complex sentence combinations! If you want to learn how to write like this in your exam, check out this link:
Question 1:
You recently subscribed to an online meal delivery service that promised healthy, gourmet meals. However, the meals delivered were not as advertised.
Write an email to the customer service department in about 150-200 words. Your email should include the following things:
- Mention when and where you subscribed to the service
- Describe your dissatisfaction with the meal quality and presentation
- Request specific actions to address your disappointment
Sample Answer:
Dear Customer Service Team,
I am writing to express my profound dissatisfaction with the meal delivery service to which I subscribed on the 1st of January 2024, via your esteemed website. The allure of gourmet, health-conscious meals, underscored by your marketing, was the principal factor in my decision to engage with your service. Regrettably, the reality of the meals received has been diametrically opposed to the promises made.
The quality and presentation of the meals delivered to my residence have been markedly subpar, failing to align with the gourmet standard advertised. The ingredients appeared lackluster and not of the premium caliber expected, while the meal presentation was decidedly uninspired, detracting significantly from the dining experience.
In light of this, I request immediate remedial actions. Firstly, a comprehensive quality assessment of the meals dispatched to customers, ensuring they meet the advertised standards. Secondly, I seek an appropriate compensation for the meals already received that were not up to par. This gesture would not only acknowledge the discrepancy but also demonstrate your commitment to customer satisfaction and service excellence.
I trust that you will address this matter with the urgency and seriousness it warrants. Your prompt attention to rectifying these issues will be appreciated and will influence my decision on continuing my subscription.
Sincerely,
[Your Name]
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Question 2:
You purchased a new software program for project management that promised to streamline your workflow but found it to be buggy and inefficient.
Write an email to the software company’s support team in about 150-200 words. Your email should include the following things:
- Specify when and from which platform you bought the software
- Explain the issues you encountered and how they affected your productivity
- Ask for a resolution, such as a refund, a fix, or an alternative solution
Sample Answer:
Dear Support Team,
I am reaching out to address significant concerns regarding the project management software I purchased on the 5th of February 2024, through your official online store. The software, highly touted for its ability to streamline workflow and enhance productivity, has unfortunately fallen short of these promises due to numerous bugs and inefficiencies.
Since the installation, I have encountered multiple issues, including but not limited to frequent crashes, data synchronization errors, and a user interface that is far from intuitive. These glitches have severely hampered my team’s productivity, leading to delays in project timelines and considerable frustration.
Given the critical nature of these issues and their impact on our operations, I kindly request an immediate resolution. I am open to a few options: a full refund, the provision of an update or patch to rectify these bugs, or the recommendation of an alternative solution within your suite that meets our needs without compromise.
Your prompt and effective response to this matter is crucial. I look forward to a resolution that will mitigate the inconvenience caused and restore my confidence in your company’s products and customer service.
Sincerely,
[Your Name]
Question 3:
You enrolled in an online language learning course that promised interactive and engaging content but found the course material outdated and the interaction minimal.
Write an email to the course provider in about 150-200 words. Your email should include the following things:
- Mention the date of enrollment and the platform used for the purchase
- Express your dissatisfaction with the course content and lack of promised interactivity
- Suggest how they might improve the course or offer compensation.
Sample Answer:
Dear [Course Provider’s Name],
I am writing to express my dissatisfaction with the online language learning course I enrolled in on [Date of Enrollment], purchased through [Platform Name]. The course was marketed as offering interactive and engaging content, which significantly influenced my decision to choose it for my language learning journey.
Unfortunately, the course content has not lived up to these expectations. I have found the material to be outdated, lacking in relevance to contemporary language use, and not reflective of the dynamic, interactive learning environment promised. Furthermore, the opportunities for actual interaction and practical application of the language have been minimal, diminishing the overall effectiveness and enjoyment of the learning experience.
Given these issues, I believe modifications are necessary to align the course with its advertised claims. I would appreciate it if you could either update the course content to ensure it is current and truly interactive or provide compensation, such as a partial refund or credit towards another, more suitable course within your offerings.
Your attention to this matter and willingness to address my concerns would be greatly appreciated and would significantly impact my satisfaction and future engagement with your services.
Sincerely,
[Your Name]
Question 4: You signed up for a yearly subscription to a digital magazine based on a trial issue that was impressive, but the subsequent issues have been lackluster and not up to the mark.
Write an email to the magazine’s subscription department in about 150-200 words. Your email should include the following things:
- Indicate when you subscribed and what influenced your decision
- Describe how the later issues failed to meet your expectations
- Request a partial refund or an extension of your subscription with assurance of improved quality
Sample Answer:
Dear Subscription Department,
I am writing to convey my disappointment with the digital magazine issues I have received following my annual subscription initiation on [Subscription Start Date]. My decision to subscribe was heavily influenced by the quality of the trial issue, which I found to be engaging, informative, and of high editorial standards. Unfortunately, the subsequent issues have not maintained this level of quality.
The later issues appear to lack the depth, creativity, and polish that were promised and demonstrated in the trial issue. This discrepancy has significantly impacted my reading experience and satisfaction with your magazine, leaving me to reconsider the value of my subscription.
In light of this, I kindly request a resolution to compensate for the disparity between expectation and delivery. A partial refund for the remainder of my subscription or an extension of my current subscription period, with assurances of a return to the quality showcased in the trial issue, would be acceptable solutions.
I hope for a prompt and positive response, demonstrating your commitment to subscriber satisfaction and quality content.
Sincerely,
[Your Name]
Question 5:
You ordered a custom-made piece of furniture online, which arrived damaged and not as described on the website.
Write an email to the online store’s customer service in about 150-200 words. Your email should include the following things:
- Mention the order date and details of the item purchased
- Explain the condition of the furniture upon arrival and how it differs from the product description
- Demand a replacement, repair, or refund for the unsatisfactory item
Sample Answer:
Dear Customer Service Team,
I am writing to express my extreme dissatisfaction with a recent purchase from your online store. On [Order Date], I ordered a custom-made [Item Description], order number [Order Number], with specific expectations set by the detailed description provided on your website.
Upon the item’s arrival, it was immediately apparent that the condition of the furniture was not only damaged but also significantly deviated from the promised specifications. The [mention specific damage – e.g., scratches, dents, color mismatch, material quality] undermines the functionality and aesthetic appeal, rendering the piece unsuitable for its intended use. Moreover, the discrepancies between the received item and the website’s description [mention specific discrepancies – e.g., dimensions, material, color] are unacceptable and not what I agreed to purchase.
Given these serious issues, I demand a prompt and satisfactory resolution. I expect either a replacement of the item to match the quality and specifications originally advertised, a repair to address the damages and discrepancies, or a full refund for the unsatisfactory item received.
Your immediate attention to this matter is crucial. I look forward to your swift response, outlining how you intend to rectify this situation to uphold the standard of customer satisfaction your company purports to maintain.
Sincerely,
[Your Name]
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